Customer feedback surveys people answer honestly
Ask how you did, what went well and what to improve. Feedback stays anonymous unless people choose to leave their email, which makes them more honest. You get the averages, the Net Promoter Score and every comment.
How it works
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Pick a template
A short feedback survey, or product feedback with a star rating and a 0–10 “would you recommend us” question.
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Send it where your customers are
After a visit, with an order, in your newsletter, or as a QR code on a receipt.
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Read the results
The Summary tab charts every question and works out the NPS. Export to CSV or Excel for your team.
Why it fits
Anonymous by default
Forms record no IP address, device or cookie, so feedback can’t be traced back unless people choose to leave their email.
NPS and ratings, worked out
Star ratings and scales show the average, the median and how answers spread. A 0–10 scale also gives you the Net Promoter Score.
Follow up only when invited
Ask “May we contact you?” and show the email question only to the people who say yes.
Your brand, not ours
Use your own colours, font and logo from Starter, and remove the Agent002 line from Team.
Questions
How is the Net Promoter Score worked out?
People say how likely they are to recommend you, from 0 to 10. NPS is the share of 9s and 10s minus the share of 0s to 6s, from −100 to +100. Agent002 shows it for any 0–10 scale.
Can I link feedback to an order without tracking people?
Yes: put the order number in the form’s link as a prefilled answer. Only what you put there is saved, nothing is collected behind the scenes.
Do half-finished answers count?
No. Only sent forms are stored and counted as responses.
Make your first form in five minutes
Free for personal use. Businesses get 14 days of Starter, no card needed.